Terms & Conditions of The Wine Club @ African Tanacity

General T’s & C’s of Membership

  1. I guarantee that I am of legal age to subscribe to the wine club.
  2. I understand that the consumption of alcohol can be dangerous, especially when driving or operating any machinery. I agree to use alcohol in moderation and not exceed the legal limit when driving a motor vehicle.
  3. I hereby certify that the information contained in my registration form is true and complete in every aspect.
  4. I accept the conditions of payment.
  5. I hereby confirm and accept that my membership to The Wine Club @ African Tanacity and any offers that I select, will only be considered settled in full by myself if the payments are made into and reflect in the bank account stipulated in the checkout.

Payment Options

  1. We accept Visa and Mastercard credit and debit cards, direct deposits and snapscan.
  2. All online credit card payments are processed by the Payfast Internet Payment Gateway.
  3. Card Holders may go to https://www.payfast.co.za/privacy-policy to view Payfast’s security policies.
  4. We also accept payment via direct deposits / EFT.
  5. Corporate clients can run accounts. Please email accounts[@]africantanacity.co.za or info[@]africantanacity.co.za for details.

Order Cancellation / Refund

Should you wish to cancel an order after it has been placed and you have paid by Credit Card, a 10% service fee will be charged and deducted from the refund.

Delivery / Shipping

  1. Delivery periods are subject to many factors, including stock availability, payment confirmation and location. This is why we take approx. 7 days.
    We currently deliver within 24-48 hrs for door-to-door, but please be aware that once your delivery leaves our warehouse, we cannot control the logistics of the courier companies.
  2. Should the item not be in store, we will notify you within 24hrs of the expected delivery date.
  3. Should we suspect any delays, we will contact you immediately for further instructions.
  4. Special delivery instructions can be added during checkout.
  5. All goods delivered must be accepted and signed for by an adult aged 18 years or over. If no adult is at the address when the delivery is attempted, the courier will retain the product. In which case notification of the attempted delivery will be given.
  6. If the delivery address is a work address, the person that placed the order or the Wine Club Member must personally sign receipt of the goods as African Tanacity will not be liable for the loss of said orders.
  7. Should the product be returned to us under these circumstances, the customer will be held liable for the delivery costs.

Breakage Policy

As wine bottles are rather fragile, we unfortunately do experience breakages. If when you receive your wine, and you notice that a bottle has been broken, please write this on the waybill you sign. Then let us know how many bottles are broken (and which wine), and we will immediately put the appropriate amount back into your credit card, or send you replacement wine. The choice is yours.

Payment Options

  1. We accept Visa and Mastercard credit and debit cards, direct deposits and snapscan.
  2. All online credit card payments are processed by the Payfast Internet Payment Gateway.
  3. Card Holders may go to https://www.payfast.co.za/privacy-policy to view Payfast’s security policies.
  4. We also accept payment via direct deposits / EFT.
  5. Corporate clients can run accounts. Please email accounts[@]africantanacity.co.za or info[@]africantanacity.co.za for details.

Returns Policy

  1. If you are not completely happy with your purchase, please contact us to arrange collection and a refund.
  2. Should the wine not be stored in suitable cool temperatures of 18 Degrees, we cannot exchange and neither will the wine producer take responsibility for incorrect storage procedures.
  3. In cases of unavailability, we will refund you in full within 7 days.
  4. Any complaints regarding the standard and quality of the products bought should be directed to info[@]africantanacity.co.za
  5. African Tanacity reserves the right to cancel an order for which payment has already been received if stock is insufficient or the quality of goods ordered does not meet our standards.
  6. Should we ever exercise this right, we will first communicate with you to try and suggest alternative wines, failing which you will receive a full refund with no deductions.

Gifts

  1. All gift prices exclude delivery in South Africa.
  2. When checking out you can add a gift message or special delivery instructions.
  3. When sending a gift, we do not include the pricing in the parcel.
  4. If you add a gift message, we include a card in the box with your message.

International Orders

  1. Our online store and Wine Club is only available to customers located in South Africa.
  2. African Tanacity does however have its own import and export license.
  3. International sales are nonetheless subject to stringent legislation and we are thus required to adhere to the export policies of both countries.
  4. International customers are welcome to contact us via info[@]africantanacity.co.za and we will advise you regarding international deliveries, gifting and the export procedures.
  • We offer all patrons the opportunity to join our Wine Club.
  • Wine Club Members that purchase monthly will qualify to be entered in the quarterly competitions which will include Weekend Getaways to Wine Farms, Generous Hampers  and Special Celebratory Days.
  • Wine Club members will be automatically subscribed to the Monthly Newsletter.
  • We take your privacy very seriously and promise never to share your contact details or to spam you.
  • You may unsubscribe at any time.
  • Wine Club Members will be automatically included in the invitation list to Wine Auctions, Wine and Food Pairings and Wine and Craft Spirits Educational events.

Just once...

a month we'll send you the Newsletter from
The Wine Club @ African Tanacity.
Latest Offers • New Boutique Wines and Craft Spirits • Invitations • Promotions • Competitions and more ...

We’ll never send you spam or share your email address.
Find out more in our Privacy Policy.

You may UNSUBSCRIBE at any time.

Not For Persons Under The Age Of 18.

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Just once...

a month we'll send you the Newsletter from
The Wine Club @ African Tanacity.
Latest Offers • New Boutique Wines and Craft Spirits • Invitations • Promotions • Competitions and more ...

We’ll never send you spam or share your email address.
Find out more in our Privacy Policy.

You may UNSUBSCRIBE at any time.

Not For Persons Under The Age Of 18.

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